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Sponsors: Create your online account to access new sponsor features!



How to create your online account:


Step 1: Create your secure login

Step 2: Log in to access your account features

Step 3: View your sponsor dashboard

 


Frequently Asked Questions




Step 1: Create your secure login


At our website - www.Lifeline.org - click "Login/Sign Up" in the upper right hand corner.
(note: on mobile view, "Login/Sign Up" is on the upper left side)

Login graphic

In the form that pops up, type your information in the "Sign up for an account" section.
(note: you select the password for your account.)



Click “Register”.  A verification email will be sent to the email you provided in the account sign up.  Simply follow the prompts to complete your account.
Congratulations!  You have now created your login for your account!
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Step 2: Log in to access your account features


At our website - www.Lifeline.org - click on "Login/Sign Up" in the upper right hand corner. (note: in mobile view, it’s on the upper left side)



In the form that pops up, complete the information within the box "Login to your account" using the email address and password that you just created for your account.

Click "Log in”

You are now logged into your account.  How do you know?  In the upper right corner, it will say your name.  For example: “Sarah’s account”.
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Step 3: View your sponsor dashboard


In the upper right hand corner, click on your name/account, for example: “Sarah's account”.



On the drop down that appears, click on "My Sponsor Dashboard". This is your go-to area as a sponsor!  



On this page you'll find your sponsored child(ren) listed and additional sponsorship information.  

Click on the “Actions” button, which is on the right side of your child’s name/birthday.
(note: If you have multiple sponsored children, then you will have a button next to each child, which is specific to that child only.) 



2 options appear when you click “Actions”:

Send a Gift:
On the drop down, click "Send a Gift" and the gifts specific to your child's location are listed.  Simply select the items you would like to purchase for your child and then click "Add to Cart" at the end of the gift list. Follow the prompts to complete your purchase for your child.

Pay My Sponsorship:
On the “Actions” drop down, select "Pay My Sponsorship".  This is where you are able to contribute to your monthly sponsorship and/or catch up on past sponsorship. Once you click to checkout, you have the option to set up recurring monthly donations.

You will also find other helpful information on "My Sponsor Dashboard" (“Write My Child”, “Find Your Gift Photos”, “Sponsor Books”).



Other account features:

As you click through your account, you’ll discover other features: “My Giving”, “My Campaigns”, and “My Profile”.  Please feel free to click and check these out!  These features will be built out further, as we continue to enhance your user experience.
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Frequently Asked Questions

I have created my account, logged in, and looked under "My Sponsorship Dashboard" but I do not see my child.

There could be multiple reasons:

  • if we had multiple email addresses for you/your family, then it could be under a different email address.  Please call or email us and we can redirect your account to your preferred email address.
  • if you are married or sponsoring your child with a group/friend/family member, your child may be under your group/spouse/friend's name.  Please let us know whose account you prefer the child to be listed under for managing gifts, donations, etc.
Contact us M-F 9a-5p at 614-794-0108 or sponsor@lifeline.org


When I logged in, the wrong child is listed under my account.

We have taken steps to ensure a smooth transition from our old to the new database, but with a transfer of thousands of children, there are apt to be errors.  Simply call or email us and we will correct your account.

Contact us M-F 9a-5p at 614-794-0108 or sponsor@lifeline.org


Where do I pay my monthly sponsorship?

Log in to your account at our website, click on your account name (upper right hand corner), and on the drop down, select "My Sponsor Dashboard".  Click the "Actions" button beside your child; select "Pay My Sponsorship".  This will designate your gift towards your sponsorship. Follow the prompts to complete your donation.  You may also add additional items into your donations: gift purchases for your child and ministry-specific donations.


How do I purchase gifts (such as a Bible, soccer ball, etc) for my child?

Log in to your account at our website, click on your account name (upper right hand corner), and on the drop down, select "My Sponsor Dashboard".  Click on the "Actions" button beside your child’s name and then click "Send a Gift".  The gift options specific to your child's location will appear.  You can select the gifts, click "Add to Cart" at the bottom of the gift list and then follow the prompts to complete your donation.
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