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Privacy Policy

 

Effective Date: March 10, 2022

This Privacy Policy (“Policy”) describes the Personal Information collected by Lifeline Christian Mission (“Lifeline,” “we,” “us,” or “our”) through this website (“Site”), and how that Personal Information is used, protected, and shared. If you have questions or concerns about this Policy, please contact us as set forth below.

BY USING THE SITE OR BY CHECKING THE ACKNOWLEDGE / CONSENT BOX, YOU ARE AGREEING TO THE COLLECTION, USE AND SHARING OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY.  If you do not agree to any terms in this Policy, do not use the Site or otherwise provide us with Personal Information.

We may modify this Policy at any time. All changes will be effective immediately upon posting to the Site.  Material changes will be conspicuously posted on the Site or otherwise communicated to you.

IF YOU ARE A CANADIAN RESIDENT, PLEASE SEE SECTION 15 BELOW FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.

If you use this Site, you must comply with our Terms of Use (“Terms”). 

1.  We Collect Data You Provide

Personal Information. You can visit the Site without submitting Personal Information to Lifeline. If you elect to provide data that personally identifies you (“Personal Information”) through our Site such as your name, phone number, address, or email address, we will collect, use, and share such Personal Information pursuant to this Policy and applicable law.

Personal Information is required to use certain Site features, for example, to receive or request data from us (e.g., newsletters), to contact us (where we may retain your message and our response), to submit interest forms to volunteer with Lifeline, and to access and use your Account.  We collect any information you provide to us through our Site.

Accounts.  To create an online account with Lifeline, you must submit your name and email address, and create a password.  You have the option, but are not required, to upload a photo of yourself to your account and provide us with additional information, such as your address, gender, phone number, and Social Media accounts. This data is used to populate a profile within your account.

Applying for Volunteering and Meal Packing Programs.  When you apply to volunteer with Lifeline or register for the Meal Packing Program, we use your submitted forms and information to evaluate your qualifications to volunteer and consider scheduling for upcoming volunteering opportunities and participating in our Meal Packing Program.

Applying for Mission Trips.  When you apply to participate in a Mission Trip, we use your submitted forms and information to evaluate and assess your interests and to coordinate and match you with upcoming mission trips.

Starting Fundraising Campaigns.  When you start a fundraising campaign, we use your submitted information to customize and promote your campaign in order to raise funds for specific causes.

Marketing Communications; Email Opt-Out. If you provide your email address to us, you understand that we may send you emails, including marketing emails. We may use third-party providers to deliver communications to you. You may opt-out of marketing emails by using the unsubscribe link in the email or contacting us at connect@lifeline.org with “Unsubscribe” in the subject line. To opt out of other communications (e.g., postal marketing and telemarketing), please contact us as set forth below. Opting out of marketing communications does not opt you out of all communications from us, such as communications about your Account or transactions/donations.

Feedback. When you provide comments or feedback about our Site, the content on the Site, the programs and services offered through the Site, our volunteer opportunities, and our fundraising campaigns (“Feedback”), we will not treat that Feedback as confidential and we may use that Feedback for any purpose in our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.

Making a Donation Online. Lifeline is committed to protecting the privacy of our donors. When you make a donation through the Site, you must submit your name, address, phone number, email address, and payment related information. All credit and debit card numbers, expiration dates and security codes are provided directly to our PCI-compliant payment processor, Paya Inc. whose privacy policy can be found at https://paya.com/privacy-policy/. This means that the third-party payment processor's privacy policy applies when you submit your credit or debit card information, not this Policy.  Lifeline does not directly access, handle, or store your credit or debit card information. We collect and receive certain information relating to your donation activities, such as your name, contact information and amounts donated, and we may keep a record of your donations. We may store your credit or debit card’s last four digits to facilitate future donations.  You have the option to set-up recurring donations.  Please see our Terms to learn more about recurring donations.

2. Data Automatically Collected

Account Activity. We may collect data about how you use (i) your online Account, and (ii) the Site when you are logged into your Account.  For example, we may track the pages you visit, and any activities you perform when you use the Site or your Account.  We may combine this information with other Personal Information we have collected about you.

Cookies  & Other Tracking Technologies.

What types of online tracking mechanisms do we use? We may use cookies, web beacons, pixel tags and other tracking technologies (collectively “Cookies”) on our Site. 

What are cookies and web beacons / pixel tags? A cookie is a small text file that our Site saves onto your computer or device when you use the Site that provides us certain information about your activities. Cookies allow the Site to remember your actions and preferences and recognize you or your browser, along with some information you provided. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.

Why do we collect Cookies? We use Cookies to:

  • make our Site function properly;
  • provide personalized experiences;
  • tailor our interactions with you;
  • help with our marketing efforts;
  • provide us with valuable data and statistics about the usage and effectiveness of our Site and to help us improve our Site; and
  • help us improve our services.

What type of information do Cookies collect? The Cookies on our Site may collect information such as:

  • IP addresses assigned to the computers and other devices you use;
  • your internet service provider;
  • device ID number;
  • approximate geographic location;
  • browser type;
  • Site pages visited;
  • websites you access before and after visiting the Site; and
  • data related to how and when you use the Site.

We may combine information from Cookies with other Personal Information.

How long do Cookies last? A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable Site and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a Site that has implemented a persistent Cookie, the persistent Cookie is renewed and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.

First and Third-party Cookies. Cookies may either be “first-party” or “third-party” Cookies. A first-party Cookie allows your web browser to talk to the actual Site that you are visiting (i.e. this Site). A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. We may not have control over how a third-party uses information collected through third-party Cookies. 

How do you manage Cookies or opt-out? Most browsers automatically accept cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of the Site. Not all features or functions of the Site may work properly if you disable Cookies. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site.

California’s “Do-Not-Track” Requirement.  we currently do not honor “do not track” requests. 

Google Analytics.  We use Google Analytics to collect and process information about your use of the Site. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site.

We may also implement additional add-on services to Google Analytics, such as Demographics and Interest Reporting, Remarketing with Google Analytics, and Google Display Network Impression Reporting. 

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Videos; Embedded Content. The Site may contain videos and embedded content provided by YouTube, Vimeo and other third parties, including visible content and/or feeds scripts embedded in the Site's code. YouTube, Vimeo and such third parties may collect data about how you interact with such content.  Specifically, our use of YouTube content requires us to implement certain application programming interfaces (APIs) from YouTube, which allow for data collection, disclosure and use by YouTube pursuant to the Google Privacy Policy available here.  In addition, if you are signed into your Vimeo account when you visit our Sites, Vimeo may associate information collected when you visit our Sites with your account.  By watching the videos and interacting with such content, you agree to the collection and use of such data.  You may revoke YouTube’s access to your data by visiting the Google security settings page available here.  Please see Vimeo's privacy policy to learn how Vimeo collects, uses and shares Personal Information.

3. Data from Other Sources

We obtain data about individuals from various third-party companies and public sources and we may combine that data with other Personal Information. This enhances our existing data about our users, improves our ability to contact you, and enhances our marketing capabilities.

4. How We Use Personal Information.  We use Personal Information for the following purposes:

As Stated or Agreed to at the Point of Collection.  We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions, comments, or complaints. We may also use Personal Information as requested or consented to by you.

Administration.  We use Personal Information for administrative purposes, such as to inform our business strategies and our mission, and the programs we provide, and to understand the Site’s demographics and user preferences.

Site Management.  We use Personal Information for Site management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site, and to customize the Site to you and our users.

Advertising and Communications.  We may use Personal Information to send you advertising, to notify you of new services or programs, to notify you of new features of our Site, to notify you of changes to our Terms or this Policy, and for other similar communications.  We may use your Personal Information to inform you of additional programs, volunteer opportunities, mission trips, and other similar opportunities Lifeline or its affiliates provide.  We may also use your Personal Information to send you materials you may be interested in related to our mission. 

Accepting and Managing Donations.  We use Personal Information to accept, process and solicit donations; administer and maintain Accounts relating to donations; facilitate fundraising; and to communicate with donors and prospective donors concerning our program.

To Protect Our Rights.  We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site.

5. Disclosure of Personal Information    

We may share Personal Information with the following parties, in compliance with applicable laws:

Employees, Affiliates, and Churches.  We may share Personal Information with our employees and affiliates who have a need to know the information for our business purposes.  We have several affiliates in the United States and Canada, and we may share your Personal Information with those affiliates, who are permitted to use that information in accordance with this Policy.  In addition, we may share Personal Information with other Christian churches and religious organizations that are involved or assist with Lifeline’s programs and mission.

Third-Parties and/or Service Providers.  We may share Personal Information with third parties and/or service providers that provide services for us. For example, we may share Personal Information with vendors to help us host and manage the Site; provide advertising and marketing; improve the content and functionality of the Site; perform data analysis and statistical analysis; troubleshoot problems with the Site; provide public relations; provide email services; provide data processing; and support or provide the security of the Site. 

Government Officials / Law Enforcement.  We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Lifeline or any other party.

Professional Advisors.  We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to Lifeline.

Change in Ownership.  In the event Lifeline is the subject of a change of control or in the event the Site changes ownership, in whole or in part, or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information to the subsequent owner(s) or as part of the related due diligence process.

Other.  We may share Personal Information with third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

6. Use and Disclosure of Non-Personal Information 

We may collect or create information or data that does not personally identify an individual and is not readily available for that purpose.  Lifeline may collect, use, share, transfer and otherwise process such information for any business purposes in its sole discretion, in compliance with applicable laws. Lifeline is the sole and exclusive owner of any information it creates that does not personally identify you, including if it de-identifies any Personal Information to create de-identified and/or aggregate information about its Site users or donors.  

7. Sensitive Information

Sensitive Information” is any data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that involves genetic or biometric data or data concerning health or sexual orientation. We may be able to infer your religious affiliation and/or receive such Sensitive Information from you in the course of your association with Lifeline.  In such instances, we will use and share all Sensitive Information pursuant to the terms set forth in this Policy. 

8. Children's Information

The Site is not directed at children under 13 years of age. We do not knowingly collect, use, or share Personal Information from children under 13. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.

9. Social Media

We are active on social media, including Facebook, YouTube and Instagram (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages. 

The Site allows you to connect and share data with Social Media platforms. These features may require us to use cookies, plug-ins, and APIs provided by such Social Media platforms to facilitate those communications and features. The Site may use advertising networks and services offered by Social Media platforms to deliver advertising content. Use of these services requires Social Media platforms to implement cookies or pixel tags to deliver ads to you while you access the Site.

Your use of Social Media is governed by the privacy policies and terms of the Social Media providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.

10. Data Security

We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.

YOU UNDERSTAND THAT NO DATA TRANSMISSION OVER THE INTERNET OR DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.

11.  Access from Outside the United States and Canada

If you access the Site from outside the United States and Canada, please be aware that Personal Information may be transferred to, stored in, and processed in the United States and Canada. Further, we share Personal information amongst our Affiliates in the United States and Canada, so your Personal Information may be processed in both of those countries.  Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions.

12. Third-Party Websites

The Site may link to, or be linked to, websites not controlled by us. We are not responsible for third-parties’ privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.

13. Access & Update Your Personal Information

To access or update your Personal Information as it exists in our records, please contact us using the information below.  If you have an Account, please provide any updates to your contact information in such Account.

14. California Residents

Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by emailing us at connect@lifeline.org.

15. Terms Applicable to Canadian Residents

Right of Access. Under Canadian privacy laws you have the right:

  • To be informed of the existence, use and disclosures of your Personal Information;
  • To receive an account of the uses that have been made of your Personal Information by us and any third parties to whom it has been disclosed;
  • To be given access to your Personal Information; and
  • To challenge the accuracy and completeness of the Personal Information and have it amended as appropriate. 

We may require that you provide information verifying your identity before we provide this requested information to you. To obtain such information, please email your request to connect@lifelinemission.ca.

Legal Disclosures and Lawful Requests.  We and our Canadian, U.S. and other foreign service providers and affiliates may disclose your Personal Information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your Personal Information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

16. Contact Us

If you have questions or concerns regarding this Policy or how we treat your Personal Information, please contact us at:

Lifeline Christian Mission
921 Eastwind Drive, Suite 104
Westerville, Ohio 43081
614-794-0108
connect@lifeline.org